Privacy Policy

DualCapture ("we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use the DualCapture mobile application (the "App") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect in the App, in email, text, and other electronic messages between you and the App, and through mobile and desktop applications you download from this App or third-party app stores.

We collect several types of information from and about users of our App:

2.1 Information You Provide to Us

• Account Information: If you create an account, we collect your email address, username, and password.
• Purchase Information: When you make in-app purchases or subscribe to premium features, we collect transaction information through Apple's App Store. We do not directly collect or store your payment card details.
• Support Requests: If you contact us for support, we collect the information you provide in your request.
• User Content: Photos and videos you capture using the App are stored locally on your device unless you choose to share them.

2.2 Information Collected Automatically

• Device Information: We collect information about your mobile device, including device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data: We collect information about how you use the App, including features accessed, session duration, and interaction patterns.
• Crash Reports: If the App crashes, we may collect diagnostic information to help us identify and fix issues.
• Analytics Data: We use analytics services to understand App usage and improve our services.

2.3 Camera and Microphone Access

The App requires access to your device's camera and microphone to provide its core functionality. All photo and video data is processed entirely on your device and is never uploaded to our servers unless you explicitly choose to share content through a third-party service.

We use the information we collect for various purposes:

• Provide Services: To deliver the App's features and functionality, including dual-camera capture, video recording, and photo editing.
• Process Transactions: To process your purchases and manage your subscription status.
• Improve the App: To analyze usage patterns and improve the App's performance, features, and user experience.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Communications: To send you updates about the App, new features, and important notices (you can opt out of promotional communications).
• Security: To detect, prevent, and address technical issues, fraud, and security threats.
• Legal Compliance: To comply with legal obligations and enforce our terms of service.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who help us operate our business (e.g., analytics providers, cloud hosting services, customer support tools).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
• With Your Consent: We may share information for other purposes with your explicit consent.

Third-Party Services We Use

• RevenueCat: For subscription management and in-app purchase processing.
• Apple App Store: For app distribution and payment processing.
• Analytics Services: For understanding App usage (anonymized data only).

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Secure storage of any server-side data using industry-standard encryption
• Regular security assessments and updates
• Limited access to personal information by employees and contractors
• Local-only processing of your photos and videos

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Account Data: Retained while your account is active and for a reasonable period afterward.
• Transaction Data: Retained for the period required by applicable tax and commercial laws.
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely for analytical purposes.
• Support Communications: Retained for up to 3 years to provide consistent support.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Data Portability: Request a copy of your data in a machine-readable format.
• Opt-Out: Opt out of promotional communications at any time.
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, please contact us at privacy@dualcapture.com. We will respond to your request within 30 days.

You can delete your account and associated data at any time:

• In the App: Go to Settings → Account → Delete Account
• By Email: Send a deletion request to privacy@dualcapture.com

Upon deletion, we will remove your personal information from our active systems within 30 days. Some information may be retained in backups for up to 90 days or as required by law.

The App is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@dualcapture.com, and we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards, including standard contractual clauses approved by relevant authorities, to protect your information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice through the App or via email. We encourage you to review this Privacy Policy periodically.