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Support Center
Need help with DualCapture? We're here to assist you. Browse our FAQ or contact our support team directly.
Email Support
Get help via email within 24 hours
support@dualcapture.comReport a Bug
Help us improve by reporting issues
bugs@dualcapture.comQuick Help Topics
Camera Features
Learn about dual-camera recording, layouts, and capture modes
Billing & Subscriptions
Manage your subscription, payments, and restore purchases
Device Compatibility
Check device requirements and troubleshoot compatibility
App Settings
Customize video quality, permissions, and preferences
Frequently Asked Questions
Troubleshooting Guide
App Won't Open or Crashes
- Force close the app by swiping up from the app switcher
- Restart your iPhone
- Check for app updates in the App Store
- Update to the latest iOS version
- Uninstall and reinstall the app (your subscription will be preserved)
Camera Not Working
- Go to Settings → DualCapture and ensure Camera permission is enabled
- Close other apps that might be using the camera
- Restart your device
- Check if your camera works in the native Camera app
No Audio in Videos
- Go to Settings → DualCapture and ensure Microphone permission is enabled
- Check that your device is not in Silent mode
- Test audio recording in another app
- Restart the app and try recording again
Subscription Issues
- Go to DualCapture Settings → Restore Purchases
- Ensure you're signed in with the correct Apple ID
- Check your subscription status in iOS Settings → Your Name → Subscriptions
- Contact Apple Support for payment-related issues
Still Need Help?
Our support team is here to help! Send us an email with a detailed description of your issue, and we'll get back to you as soon as possible.
Please include:
- Your device model (e.g., iPhone 15 Pro)
- iOS version (e.g., iOS 18.1)
- DualCapture app version
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots or screen recordings if possible